Shipping Policy

• We offer express worldwide air shipping. Ensure your order includes your phone number, email, zip code, and complete address with the house/apartment number for delivery.
• We ship orders within 24 hours and email you the tracking number. If you don't receive the confirmation email, check your spam folder or contact our customer service at [toperomantic@outlook.com].
• Delivery times vary by country/region. As each item is handcrafted, allow 5-7 business days for delivery (occasionally up to 10 days for some locations).
• Orders ship from our Los Angeles HQ if in stock. If US stock is low, we ship from our nearest available warehouse to ensure the fastest delivery.

Refund & Return Policy

• Free returns or exchanges within 30 days. Contact us to schedule a courier pickup or return the item via post office.
• To expedite your refund, avoid unnecessary PayPal disputes or credit card chargebacks, as they may delay processing.
• Please contact us before we ship your order if you need to make changes. Once shipped, orders cannot be changed.
• Inquire about drop shipping, wholesale, or custom packaging for our one-stop service solutions.
   

Why choose us?

✅Medical-Grade Biocompatible Scalp

✅107-Step Quality Inspection per Wig

✅Sensitive Skin Safety Certified

✅Lightweight 140g-220g Wear (Full coverage without heaviness)

✅Free Care Kit for First 50 Orders

✅365-Day Free Repair Guarantee

✅Full Refund for Allergic Reactions

✅Private delivery, beauty accessories marked on the package to protect your privacy

Q&A

Q：How to choose the length?
A：You can choose the length that suits your hair according to the length comparison table on the product page. We recommend that you choose a length that is slightly longer than your own hair, so that you can trim it at will.

Q：How to choose the color?
A：Due to the error of dyeing, you can choose the color closest to you from the main colors on our product page. All our colors are beautiful, and of course you can dye it yourself.

Q：How should I pay?
A：Our store supports PayPal and credit card payments, but not cash on delivery. Some customers will be rejected when paying with credit cards. Don't worry, you can make a successful payment after trying a few more times.

Q：How long will it take for my order to be delivered?
A：It takes 7 to 9 working days to deliver to most areas. Since each wig is handmade, it takes a little time to produce. Some remote areas and islands may take more time, but good products are worth waiting for. We guarantee that each product will be delivered safely and correctly.

Q：Can I return the product if I am not satisfied?
A：Of course no problem, you can return or exchange the product within 30 days. Under the premise of not affecting the secondary sale, please send the product to us intact. We will process the refund after receiving it. If you have any questions, please contact our customer service in time.